McAfeeSaaS is an email protection service that provides each user with a Control Console where your spam are filtered and quarantined. Your legitimate email messages are delivered to your email inbox, just as they always have, but junk and virus-infected email is routed to your Control Console.
Getting the most out of your Control Console
It is strongly recommended that you check your Control Console daily at first so your filters "learn" to be more effective and accurate. Upon regular review, remove the unwanted messages and deliver the ones you want. You can also safely read the contents of a virus-infected email in your Message Center without the risk of harming your own personal system.
Regular reminders will instruct you to check your Control Console and review quarantined email. All quarantined messages are held for 7 days until they are automatically deleted.
How do I know when I have messages in quarantine?
You should log in to your Control Console periodically at portal.mxlogic.com using your full NYMC email address and password that you've set up to review your quarantined messages, deliver any legitimate messages and remove junk messages. You will receive an email notification on a regular basis in your primary email inbox if any messages have been quarantined.
How do I get technical support?
Contact the Helpdesk by submitting a request here, by phone at 914-594-2000 or email: firstname.lastname@example.org.
What if I don't want my email to be filtered?
Contact the Helpdesk at 914-594-2000 and ask to speak with the email administrator.
Can someone else read my email?
No. McAfeeSaaS' filters process all email without human contact with mail flow or individual messages. In the case of suspicious email, the message can be broken down into sections with a hashed file name and then directed to your private Control Console.
Why do I need to enable cookies when logging into my Control Console?
Cookies are only used to identify and validate users. The persistent cookie contains the email address of the user who last logged in to McAfeeSaaS. This cookie is only used when logging in.
What happens to email I have delivered from the Control Console?
They are sent to your inbox.
What happens to email I delete from quarantine?
They are immediately deleted.
Why can't I log in? What if I have trouble getting in to my Control Console?
If you don't remember your password, use the Forgot your password or need to create a password? link on the login page, select "Email password information to my primary email address", click Next and a email will be sent to you with a link to create a new password. If this fails, contact the Helpdesk for assistance by clicking here, by calling 914-594-2000 or email: email@example.com.
What if I have two separate email addresses?
The NYMC system automatically adds any email aliases to your McAfeeSaaS record. If you have two nymc.edu email addresses and notice that no messages are getting through on one of the addresses, contact the Helpdesk for assistance by clicking here, by calling 914-594-2000 or email: firstname.lastname@example.org
Can I import my contacts or address book?
You can manually add contacts to the Allowed Senders list, or if you have your contacts in a *.csv or a *.txt file, you can use it to add them to your Allowed Senders list. If you need assistance creating a *.csv or *.txt file contact the Helpdesk for assistance by clicking here, by calling 914-594-2000 or email: email@example.com
What if messages are quarantined that I want delivered to my email inbox (false quarantines)?
Add senders to your Allowed Senders list or contact the Helpdesk for assistance by clicking here, by calling 914-594-2000 or email: firstname.lastname@example.org to request an increase in the spam filter sensitivity.
What if a lot of junk email is still getting through?
The heuristic filters can block up to 95% of spam from reaching your inbox. Unwanted messages can still get through. Follow the suggestions below to maximize your filter effectiveness:
- Increase your settings.
The more aggressive the filter setting, the fewer spam messages will reach your inbox. To do this, contact the Helpdesk for assistance by clicking here, by calling 914-594-2000 or email: email@example.com. Please note that the more aggressive the setting, the more often you should visit the Control Console to confirm that legitimate messages are not quarantined. If they are, add those senders or domains to your Allowed Senders list.
- Review your Allowed Senders List.
Do you have other email addresses forwarding to this account? Check to be sure your email addresses are NOT on the Allowed Senders List.