About the Postini Message Center
First time users or if your e-mail is quarantined as potential Junk or virus-infected messages please contact Ron at 914-594-4582 or 914-594-3735 .
Postini is an email protection service that provides each user with a Message Center where your spam are filtered and quarantined. Your legitimate email messages are delivered to your email inbox, just as they always have, but junk and virus-infected email is routed to your Message Center.
Getting the most out of your Message Center
It is strongly recommended that you check your Message Center daily at first so your filters "learn" to be more effective and accurate. Upon regular review, remove the unwanted messages and deliver the ones you want. You can also safely read the contents of a virus-infected email in your Message Center without the risk of harming your own personal system. Adjust the filters to meet your unique needs.
Regular reminders will instruct you to check your Message Center and review quarantined email. All quarantined messages are held for 14 days until they are automatically deleted.
How do I know when I have messages in quarantine?
You should log in to your Message Center periodically at login.postini.com using your full NYMC email address and password that you've set up to review your quarantined messages, deliver any legitimate messages and remove junk messages. You will receive an email notification on a regular basis in your primary email inbox if any messages have been quarantined.
How do I get technical support?
Contact the Help Desk by submitting a request here, by phone at 914-594-4582 or email: email@example.com.
What if I don't want my email to be filtered?
Contact the Help Desk at 914-594-4582 and ask to speak with the email administrator.
Can someone else read my email?
Postini's patent-pending email processing technology allows messages to be processed in real-time as the packets flow through the Postini servers, and so legitimate messages are not written to disk. This ensures that Postini does not expose your data to hackers or potential loss of data. Postini's filters process all email without human contact with mail flow or individual messages. In the case of suspicious email, the message can be broken down into sections with a hashed file name and then directed to your private Message Center.
Why do I need to enable cookies when logging into my Message Center?
Cookies are only used to identify and validate users. The persistent cookie contains the email address of the user who last logged in to Postini. This cookie is only used when logging in. All other cookies expire within 40 minutes or when the browser is exited. When the "Remember my Address and Password" checkbox is checked, then the cookie will not expire for the Message Center until the "Logout" link is clicked.
What happens to messages I have delivered from the Message Center?
They are delivered directly to your inbox and a copy is placed in your Message Center Delivered folder.
What happens to email I delete from quarantine?
When messages are removed, they will be completely purged from the Removed items folder approximately 2 days after removal. If you would like the purge to be immediate, click on the "Empty Trash" button from the Removed folder. Unless specifically removed, messages will be quarantined for 14 days.
Why can't I log in? What if I have trouble getting in to my Message Center?
If you enter an incorrect password on the log in screen, the system will display a page with a "Forgot your Password?" link. Click on the link and then press the Submit button and a new password will be emailed to you. If this fails, contact the Help Desk for assistance by clicking here, by calling 914-594-4582 or email: firstname.lastname@example.org.
What if I have two separate email addresses?
The NYMC system automatically adds any email aliases to your Postini record. If you have two nymc.edu email addresses and notice that no messages are getting through on one of the addresses, call the Help Desk at 914-594-4582 and ask to speak with the email administrator.
Can I import my contacts or address book?
No. You can manually enter them. We suggest adding the domains, if practical, so you do not reach the character limit for the Approved Sender list.
What if messages are quarantined that I want delivered to my email inbox (false quarantines)?
Add senders to your Approved Senders list or call the Help Desk at 914-594-4582 to request an increase in the spam filter sensitivity.
What if a lot of junk email is still getting through?
The heuristic filters can block up to 95% of spam from reaching your inbox. Unwanted messages can still get through. Follow the suggestions below to maximize your filter effectiveness:
- Increase your settings.
The more aggressive the filter setting, the fewer spam messages will reach your inbox. To do this, call the Help Desk at 914-594-4582 and ask to speak with the email administrator. Please note that the more aggressive the setting, the more often you should visit the Message Center to confirm that legitimate messages are not quarantined. If they are, add those senders or domains to your Approved Sender list.
- Review your Approved Mailing List.
Do you have other email addresses forwarding to this account? Check to be sure your email addresses are NOT on the Approved Mailing List.