NYMC > Current Students > Student Life > Health, Wellness & Support > Mental Health > Contact


If you need immediate or After Hours help, please call (855) 384-1800 or visit members.healthadvocate.com to access this benefit. When asked for your organization, enter 'Student Virtual Care Program'

Please note in case of emergency call 911 or go to your nearest emergency room


Please download our SMHW Services 2021 handout for an overview of our services.


Counseling and Psychiatric Evaluation by Teladoc

To speak with a psychiatrist, psychologist or licensed clinical social worker who can diagnose and/or prescribe, please set up an account with Teladoc. Visits are free to students, confidential and are scheduled and confirmed within 72 hours. 

  • Services are available 7 days a week, 7:00 AM-9:00 PM local time

  • Students can choose to see a psychiatrist, psychologist, licensed clinical social worker, or other mental health professional by appointment.

  • Services are free, unlimited sessions,  seven days a week, by phone, video, or mobile app.  

  • No cost. Please select NYMC as the payer.
  • Students can concurrently see more than one clinician. For example, a student may see a psychiatrist for medication evaluation and management, and an LCSW for long term counseling.

  • All visits are confidential.

  • All Teladoc clinicians are board-certified or licensed.

  • Get support, evaluation, medication evaluation and treatment, and counseling services for things such as anxiety, depression, eating disorders, relationships, grief, family difficulties, and other challenges. 

  • Teladoc can prescribe most medications through telehealth. If you experience any issues, please reach out to us. We are committed to helping you get what you need.

  • Prefer to see someone in-person? Please reach out to us.

  • Call 1-800-Teladoc or visit Teladoc.com to get started.

Having trouble signing in?

T. (860) 217-0851 x 1.
Email: support@cadrplus.com

*When you sign up, please select NYMC as the payer. 

Please see the Teladoc Information Flyer for more details on how to get started.

Student Assistance Services by Health Advocate

Our comprehensive student assistance program provides 24/7 access to the right tools to help you through some of life's toughest challenges. This is a confidential, short-term assistance, focusing on coping skills for a full range of emotional, family and other personal issues. This is also available for emergency and after hour support or concerns. 

  • When asked for your organization, enter 'Student Virtual Care Program'.

  • No cost. Please select NYMC as the payer.

  • Call (855) 384-1800 or visit HealthAdvocate.com to access this benefit. 

For more information, check out the Health Advocate Flyer.

In response to recent questions, we developed a list of frequently asked questions: 

What is available through Teladoc? 
Students can get counseling, medication evaluation and treatment for anxiety, depression, grief, family issues, and more.  Choose to see a psychiatrist, psychologist, licensed clinical social worker, or other mental health professional and establish an ongoing, long-term relationship. This is free, confidential and there are no limitations on the number of visits.  

Webmember.teladoc.com/registrations/get_started to get started. 
App: Teladoc  
Hours: 7AM-9PM 

If I have private insurance, can I still use Teladoc? 
YES. This is available to all enrolled NYMC/TCDM students, regardless of your insurance.  When you set up your account, select NYMC as the payer. 

I registered but forgot to select NYMC as my benefits provider.  
No problem, you can contact The Student Success Team:                   

T: (860) 217-0851 x 1
Email: support@cadrplus.com

If I take medication, or want to be evaluated for medication, what do I do? 
Students who have set up their Teladoc account have access to a large network of board-certified psychiatrists and other mental health professionals such as a physician’s assistant who can prescribe medications. We encourage you to create your account ASAP and make an appointment to get started.  

Are there medications that cannot be prescribed through Teladoc? 
While Teladoc can meet most psychiatric needs, they do not prescribe controlled substances. We have established a special partnership with an outside provider to address this need. NYMC students will be given priority and able to easily connect with an excellent psychiatrist. Student will use their private insurance and be reimbursed for the cost of any co-payments up to $150.00 per academic year.  Students can and are encouraged to concurrently utilize the counseling services provided through Teladoc and Health Advocate. If this applies to you, please contact our office at nymc_studentwellness@listserv.touro.edu

What if I need to talk to someone after hours? 
Health Advocate offers students professional telephone evaluation and at the moment support 24/7. 

T: 855-384-1800
Email: answers@HealthAdvocate.com


The word stress pinned to a bulletin board

Interactive Screening Program (ISP) 
Life can be stressful at times. Whatever you’re struggling with – academic pressures, relationship issues, grief, stress or financial concerns – it is easy to get overwhelmed without an idea of where to turn for support. Please know that you are not alone and that support is available. All students are invited to complete this brief anonymous questionnaire to get confidential feedback and support from campus counselor. The counselor provides information and support for connecting to available mental health services.

Here is the link to the NYMC Department of Student Mental Health and Wellness's ISP Platform: https://nymc.caresforyou.org/welcome.cfm 


A woman smiling outside

Robin Hershkowitz, LCSW-R
Licensed Clinical Social Worker
Director, Student Mental Health & Wellness
Assistant Professor of Psychiatry, NYMC
19 Skyline Drive
Hawthorne, NY
(914) 594-2577
E-mail: rhershko4@nymc.edu

Sharon Okaine
Administrative Assistant
Student Mental Health & Wellness
19 Skyline Drive
Hawthorne, NY
(914) 594-3880
E-mail: sokaine2@nymc.edu 

General Email: 

19 Skyline Drive
Hawthorne, NY

Hours of Operation:
October 1 through March 31 (Fall/Winter):
9 AM to 5 PM, Monday to Thursday
9 AM to 3 PM, Friday

April 1 through September 30 (Spring/Summer): 
9 AM to 5 PM, Monday to Friday