NYMC > Departments > Administrative Departments > Facilities Management > Student Housing

Maintenance Requests

All Maintenance requests should be submitted through HIPPO, our online work order system. https://nymed.hippocmms.com/ 

Access instructions: 

  • Scroll down on the home page of your TouroOne account.
  • In the "Facilities" section, select "Work and Key Request Link" 
  • Within HIPPO, you will be able to enter a work order. Be sure to include contact information including apartment number, room, phone number, email address and your detailed maintenance issue.  

If you have any difficulties accessing Hippo, please contact Susan Butler at susan_butler@nymc.edu or Rosanna Bonelli at rosanna_bonelli@nymc.edu in the Office of Facilities Management. 

For maintenance emergencies contact Office of Public Safety at (914) 594-4226.

Student Housing

For general Student Housing facilities and maintenance questions, please contact:


Office of Student & Residential Life
Sunshine Cottage, Room 116


(914) 594- 4832


Facilities Management Office

Vosburgh Pavilion

(914) 594-4588

Work order link: https://nymed.hippocmms.com/