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Contact Us

The fastest way to submit a support ticket is by emailing helpdesk@nymc.edu.

Phone: (914) 594-2000
helpdesk@nymc.edu
Fax: (914) 594-2001

In the event of an emergency or significant problem with critical IT resources during non-business hours (weekdays after 5 p.m., weekends, holidays, or any other time the college is closed), support is available by calling the helpdesk at (914) 594-2000 and following the directions.

Examples of problems that constitute an emergency: outages of the campus network, campus-wide email, the college's web site, the central telephone system, or staff and faculty file shares. Emergency support coverage during non-business hours is limited to situations that are critical needs that cannot wait until the next business day.


Staff

  • James Curran, Director of Information Technology & Services
  • Cathy Jankus, Information Technology Administrator
  • Joseph Cronin, IT Security Manager
  • John De Agustini, IT Manager
  • Wilson Lema, Student Services Software Engineer
  • Yulin Conney, Sr. Software Engineer
  • Alexandra Urrego, Sr. Software Engineer
  • Andres Ramirez, Software Engineer
  • Jonathan Jackson, IT Systems Engineer
  • Manny Arevalo, Technical Support Analyst
  • Leo Ramkissoon, Technical Support Analyst
  • Oliver Rivas, Technical Support Analyst
  • Ron Li, Consultant, Network Technician
  • Michael Cotter, Educational Media Head, (914) 594-2553, Michael_Cotter@nymc.edu
  • Juan Castro, Audio/Visual Technician, (914) 594-4666, Juan_Castro@nymc.edu
  • Michael Frankfurter, Audio/Visual Technician, (914) 594-2557, Mfrankfu@nymc.edu