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Contact Us

The fastest way to submit a support ticket is by emailing NYMC IT Help Desk.

Phone: (914) 594-2000
Fax: (914) 594-2001

In the event of an emergency or significant problem with critical IT resources during non-business hours (weekdays after 5:00 p.m., weekends, holidays, or any other time the college is closed), support is available by calling the IT Helpdesk at (914) 594-2000 and following the directions.

Examples of problems that constitute an emergency: outages of the campus network, campus-wide email, the College's website, the central telephone system, or staff and faculty file shares. Emergency support coverage during non-business hours is limited to situations that are critical needs that cannot wait until the next business day.


  • James Curran, Deputy Chief Information Officer
  • Jonathan Jackson, Associate Director, Infrastructure
  • Crystal Briskovic, Information Technology Administrator
  • Joseph Cronin, IT Security Manager
  • John De Agustini, IT Manager
  • Andres Ramirez, IT Manager, Application Development
  • Wilson Lema, Student Services Software Engineer
  • Yulin Conney, Sr. Software Engineer
  • Alexandra Urrego, Sr. Software Engineer
  • Manny Arevalo, Technical Support Analyst
  • Robert Fraioli, Technical Support Analyst
  • Oliver Rivas, Technical Support Analyst
  • Thomas Cooper, Technical Support Analyst
  • Ron Li, Consultant, Network Technician
  • Michael Cotter, Educational Media Head, (914) 594-2553
  • Juan CastroAudio/Visual Technician, (914) 594-4666
  • Michael Frankfurter, Audio/Visual Technician, (914) 594-2557