Departments

General

1. Buying a new PC? Here are some pointers
   • Choose between Intel Core i5 or i7 processors based on the expected workload, where each is more powerful than the previous.
   • 8GB or more of RAM. More RAM will permit you to effortlessly run multiple applications at once.
   • Any size hard drive (computers today come with 250GB or larger hard drives). Note the difference between HHDs and SSDs.
   • CD/DVD/BD-RW drive. Note ultrabooks and certain Apple computers do not include a disc drive, so you will need to purchase one separately if you plan on using optical media.
   • New computers will come with Windows 10. Learn more about Windows 10. Mac OS X, v.10.11 and higher. Learn more about the latest version of OSX.
   • Integrated graphics are good for almost all situations, look for driscrete graphics by Nvidia or AMD if you play games or work with image editing applications such as Photoshop.
   • Wired and Wireless network connections. Laptops today come with 802.11ac, 802.11ax, or the latest Wi-Fi connectivity wireless adapters.

   Buy your computer considering not only your current needs but also what your needs may be over the next four years. With software and hardware evolving rapidly, it is probably wise to buy a faster machine with more RAM and a larger hard drive.

2. Where is Information Technology located?

   We are located in 19 Skyline Drive, room 2NF31.

3. How do I request services?

   Contact the Helpdesk

4. Are my email and network passwords the same?

   Yes, your email and network passwords are the same.

5. Why doesn't my email/network password work?

   If you need your password reset, please contact the Helpdesk or call 914.594.2000.

6. Why am I unable to send or receive email?

   You may be over your storage limit.

   • Each folder listed under the heading Mailbox-[username] resides on the server and counts against your storage allocation.
   • Please be advised that there is a limit of 50 Recipients for each email sent.
7. I forgot my email/network password or I need to change my email/network password. What do I do?

   If you have forgotten your Username/Password or need to change my email/network password, you can use the online account management links at the bottom of the TouroOne portal.

8. How do I save files to my X Drive on the network?

   On-campus you can access the X Drive from a computer that is on the NYMC domain, such as the computers in the library. However, if you are on your personal computer, or if you are off-campus, you can only access it by going through the NYMC Citrix Web interface. Contact the Helpdesk for any further assistance.

9. How do I access my email?

   You can access it by logging in to the TouroOne portal and clicking on the email access link.

10. Does NYMC provide antivirus software?

    Only for Windows Users!

11. Is there wireless access in all buildings?

    Wireless access is available in the following buildings:

    • Administration Building
    • Basic Sciences Building/ Health Sciences Library
    • Medical Education Center
    • Student Housing
    • 19 Skyline Drive
    • Vosburgh Pavilion-First Floor Only
    • Learning Center

Student

1. Are my network and Canvas passwords the same?

   Yes, your email/network, Canvas and TouroOne Portal passwords are all the same (SSO single sign-on). If you need to change your password please visit https://touroone.touro.edu click on forgot password to change your password for all accounts.

2. Do I need to activate the network port in my room?

   No, most ports are activated before students move in. However, if you believe yours is not, please contact the Housing Supervisor, Danny Helbig at (914) 594-3354.

3. The internet is not working in my room. What do I do?

   The best way to troubleshoot this problem is for you to call us from your room. However, before contacting us, please verify the following and have this information available when you call:

   • Is your Ethernet cable plugged in properly and do you get a link-light where it plugs in to your computer?
   • Do you get a "good" IP Address? A "good" IP addresses for NYMC would be defined as one beginning with 10. (ex. 10.42.1.123).
   • Is your computer configured for our network?
   • Does your computer connect on another port (i.e. roommate's)?
   • Does your computer connect when you use another Ethernet cable?

   If you are still having problems, contact the Helpdesk.

4. How do I find the physical address of my ethernet card?

   Windows

   1. Open the Run window.
   2. Type "cmd".
   3. Click OK.
   4. At prompt type "ipconfig /all".
   5. Press Enter key.
   6. Find your "Physical Address".

   Mac OS

   1. Click on your apple in top left corner of screen.
   2. Click on "System Preferences".
   3. Click on the icon labeled "Network".
   4. Make sure TCP/IP tab is selected.
   5. Locate the line that reads "Ethernet Address".
5. Network access has been blocked in my room. Why and what do I do?

   There are several reasons that network access in your room may be temporarily suspended. They all have something to do with your computer being part of the larger NYMC community and your responsibilities as a network user:

   • If a device is connected to the port that interferes with other user's ability to use the network, Information Services will track the device and shut down the port. If we can, we will also try to contact you via telephone to advise you of the action. Some examples would be a wireless access point that interferes with the College's wireless network or a virus infected computer.
   • If Information Services sees apparent illegal activity, such as the downloading of copyrighted material via a peer-to-peer connection or the sending of emails that are in violation of College policies. These activities will be referred to your Dean's Office for review and potential action.

   If your port is deactivated, you will need to contact the Helpdesk before it will be reactivated. You may be required to visit the Information Services office located in 19 Skyline Drive, 2NF31 to perform this activity.

6. I have a router that I would like to use in my room. Can I just plug it into my port?

   No routers are allowed to be used within the NYMC Campus.

7. Where do I find additional information about my Student Gmail account?

   View the Gmail FAQs document.

Staff

1. How do I request a delivery/read receipt for a message I am sending?

   While composing your message, go to the 'View' menu, and select 'Options....' In the Message 'Options' window that appears, check the box next to either 'Request a delivery receipt for this message' or 'Request a read receipt for this message', as desired. Click 'Close'. (Please note: if you are using Microsoft Word as your email editor, then you need to find the 'Options...' button in the toolbar instead of the 'View' menu.)

2. What can I do when my attachments won't open?

   Occasionally, files will lose their association with their applications. The workaround for this is to manually open the application, and open the file from within the application.

   1. In Outlook, right-click the icon of the attachment and choose Copy
   2. Right-click somewhere on your desktop and choose Paste
   3. Open the corresponding application, ie. Word, Excel
   4. From the File menu choose Open
   5. From Look in: select the Desktop and point to the file
3. How can I access another user's email folders such as the calendar?

   First, the user has to grant you permission to open their Outlook folders. Second, you must add the user's mailbox to your Outlook account, which will be visible through your folder list.

4. How do I get an email back that I accidentally deleted?

   From within "Deleted Items" folder, click on Tools menu and select Recover Deleted Items. If that option is grayed out, then pleas contact the Helpdesk.

5. How do I remove personally identifying information from Microsoft Office documents?

   In Microsoft Word and other Office applications, your name and other personally identifying info is automatically saved in your document. You can turn this off on a document-by-document basis by going to the Tools menu, clicking on Options, and clicking the Security tab. Check the box entitled "Remove personal information from file properties on save" then click OK.

6. How do I backup my files on my PC/Laptop/Mac Computer?

   It is recommended that files that you work on for your department be stored in your departmental file share. There are a number of ways to backup your other files:

   • CD/DVD: All machines purchased by the College will write CD's & DVD.
   • USB (also called thumb or flash) drives: Every system has the ability to connect a flash drive to a local USB port. Keep in mind, USB's can break or get lost easily, so don't rely on this medium as your only backup solution.
   • For larger backup needs, contact the Helpdesk and request additional server space.
7. How do I map a network drive?

   First you need to make sure that you have the required security privileges to access the drive in question. You can find this out by asking your department supervisor. Second, most common department drives are mapped automatically, and do not need to be mapped. If you are supposed to have access to your department drive, but do not see it in your My Computer, please submit a request by contacting the Helpdesk.

   If you are certain that a network folder is not a standard mapped drive and that it needs to be added manually, then follow the directions below.

   1. Right click on My Computer
   2. Select Map Network Drive...
   3. Select a drive letter (it does not matter what letter you choose)
   4. Type in the full path of your network folder (i.e. \\server name\foldername)
   5. Check or uncheck Reconnect at logon, depending on if you want this drive be permanent
   6. Click Finish
8. How can I connect to a network printer?

   Contact the Helpdesk to verify your department network printer name.

   Access a printer by doing the following:

   1. Click Start.
   2. Click Run.
   3. Example: Type \\dummy_server_name\dummy_printer_name in the Open box and hit Enter or click OK.
   4. Find the printer name, double-click on it, and wait for a few seconds, and then the printer will be installed on your machine.
9. When installing new software, I get the following error message: "You do not have sufficient privileges to perform this operation."

   Contact the Helpdesk for assistance.

10. What should I do when I get a pop-up message from BitDefender alerting me to a virus?

    If the message states that a file or e-mail was quarantined, then click on OK. The file was quarantined and no further action is required. If the message states that the file could not be deleted by BitDefender, then contact the Helpdesk for assistance.

11. What should I do if I lose my internet connection?

    Cables often come loose or get plugged into the voice jack by mistake. Make sure the network cable is plugged into a jack labeled "D1 or D2", which is for Data connections. Please check the network cable between your computer and the wall jack. It should be securely fastened in place. Restart your computer if the cables are connected properly. Contact the Helpdesk if you cannot connect after a reboot.

12. What do I do if my local printer is not printing?

    Most printer problems are caused by a lapse of communication between the printer and the computer. Before contacting the Helpdesk, please try the following steps to resolve your problem:

    • Make sure printer cables are securely attached to the printer and computer.
    • Power the printer off and back on.
    • If printer does still not respond, restart your computer.
13. I can logon to the computer but I am unable to access the Internet, email, or network drives.
    • If you are unable to access these three components, make sure your Ethernet cable is plugged into the back of your computer, as well as the wall jack.
    • Restart your machine
    • If all cables appear to be properly connected, please contact the Helpdesk.
14. What do I do if my computer will not power on?
    • Check to see that computer and monitor are both plugged in.
    • Is the surge protector on? Try resetting the surge protector.
    • Check to see that all the cables are secure.
    • Try plugging the power cables directly into the wall.
    • Check if you getting power to others devices that is plug into the surge protector.
    • Contact the Helpdesk

Faculty

We supports all faculty and academic staff with any and all information technology issues (computers, email, telephones, network, labs, etc.). Here are some frequently asked questions which should help you get started:

Please contact the Helpdesk for more information.

1. What IT services will be automatically set up for me?

   The following will be automatically set up for you: email, network file storage space, hardware.

2. What computer training is available at New York Medical College?

   Information Services does not provide any training with hardware or software at NYMC.

3. How do I acquire more software/hardware for my computer?

   You can request computer hardware by contacting the Helpdesk and getting a price quote.

4. How can I use my start up funds to get more hardware and software?

   For help, please contact the Purchasing Department at 914-594-4696.

5. Can I borrow hardware, and if so, what is available?

   Contact the Educational Media Department, 914-564-4225 or the Library 914-594-4200 for equipment.

6. Who can help me with course projects that integrate technology?

   Contact the Helpdesk.

7. How do I access network file servers?

   Contact the Helpdesk.

8. How can I share files with my students and research team members?

   Contact HR to submit an EPAF. Faculty are also able to file share with students via OneDrive or Box. Please contact Helpdesk if additional information is needed.

9. What Multimedia Labs, resources and project support are available to me and my classes?

   Information can be found by calling the library at 914-564-4200.

10. How do I reserve a computer lab for my class (during or outside my scheduled class time)?

    If you need a computer lab for any class meeting, please make a room reservation by following the instructions found here.

11. How can I get training to use the AV/computing equipment in my classroom?

    Contact Michael Cotter or call Educational Media at 914-564-4225 to schedule a training session.

12. What phone services are available to me and how do I set up my voice mail?

    View instructions on how to use your office phone on our Forms page.

13. Where do I find information on library services for new faculty?

    Visit the library website

14. What support can NYMC Helpdesk give with my home laptop or computer?

    Contact the Helpdesk for assistance.

15. What hardware and software benefits are available to employees for home use?

    Contact the Helpdesk for more information.