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Contact Us

The fastest way to submit a support ticket is by emailing helpdesk@nymc.edu.

Phone: 914-594-2000
Fax: (914)594-2001

In the event of an emergency or significant problem with critical IT resources during non-business hours (weekdays after 5 p.m., weekends, holidays, or any other time the college is closed), support is available by calling the helpdesk at (914) 594-2000 and following the directions.

Examples of problems that constitute an emergency: outages of the campus network, campus-wide email, the college's web site, the central telephone system, or staff and faculty file shares. Emergency support coverage during non-business hours is limited to situations that are critical needs that cannot wait until the next business day.


  • Luis Montes, Senior Director of Information Technology Services
  • David Buler, Director, IT Infrastructure
  • Chaochi Tien, Associate Director Systems & Programming (Financial Systems)
  • Cathy Jankus, Information Technology Administrator
  • Joseph Cronin, IT Security Manager
  • Wilson Lema, Student Services Software Engineer
  • Alexandra Urrego, Sr. Software Engineer
  • Yulin Conney, Sr. Software Engineer
  • Andres Ramirez, Software Engineer
  • John De Agustini, Helpdesk Manager
  • Nick Dietschi, Technical Support Analyst
  • Manny Arevalo, Desktop Support Technician
  • Jorge Bello, Desktop Support Technician
  • Ron Li, Consultant, Network Technician
  • Michael Cotter, Educational Media Head, (914) 594-2553, Michael_Cotter@NYMC.edu
  • Alex Taveras, Audio/Visual Technician, (914) 594-4666, Alex_Taveras@NYMC.edu
  • Val Liongson, Sr. Manager, Business Analytics
  • Jonathan Jackson, IT Systems Engineer