Please select a question to reveal the answer:
Buy your computer considering not only your current needs but also what your needs may be over the next four years. With software and hardware evolving rapidly, it is probably wise to buy a faster machine with more RAM and a larger hard drive.
We are located in 19 Skyline Drive, room 2NF31.
Yes, your email and network passwords are the same.
Passwords are valid one year from the last time they are changed. 15 days prior to its expiration, you'll receive an email notifying you of its expiration. This email will be followed by another one 10 days prior, 5 days and then each day after until the password is changed.
If you try to use the wrong password too many times, the system locks you out for security reasons. If you contact the Helpdesk during normal business hours, we will gladly unlock your account or you can visit isweb.nymc.edu and use the utility found there.
If you need your password reset, please visit the Helpdesk in person between 9:00am - 5:00pm with your Student ID. If you are unable to visit the Helpdesk, you can contact the Helpdesk or try the password utility at isweb.nymc.edu.
You may be over your storage limit.
Yes, you can change your password on any computer with an internet connection. Go to isweb.nymc.edu and enter your login name and password. When you enter the isweb.nymc.edu main page, on the top left table there is a link to Change Network Login Password. Click on the link and follow the instructions. If you need assistance changing your password, please contact the Helpdesk.
If you have forgotten your email/network password you can use our online password reset utility to create a new password. You can access it by clicking on the "Reset Password/Unlock Account" link at the bottom of the isweb.nymc.edu webpage. If you have difficulties using the online tool, you will need to have your password reset by Information Services. Password change requests may be made in person at the Helpdesk or by contacting us. Normally, we can give you a new password immediately, however, please allow up to 15 minutes for password change requests to be processed. Please understand that in an effort to protect your interests, we are unable to reset your password unless all identification requests are met.
On-campus you can access the X Drive from a computer that is on the NYMC domain, such as the computers in the library. However, if you are on your personal computer, or you are off-campus, you can only access it by going through the NYMC Citrix Web Interface by logging into isweb.nymc.edu and clicking on Citrix Web Acess under NYMC Web Links.
Contact the Helpdesk for any further assistance.
You can access it by logging in to isweb.nymc.edu and clicking on the Email Web Access link found under NYMC Web Links.
Only for Windows Users!
Wireless access is available in the following buildings:
No, your email/network, and Moodle passwords are different. If you wish you can change them to be the same on your own. However, your Moodle password never expires, while your email/network password expires one year after the last time it was changed. Remember this when changing your email/network password.
All non-returning student accounts are disabled on or around June 1st following the year they graduate. A non-returning student is defined as one who has graduated and/or is not enrolled for the Fall term. If you will be participating in a SPH Certification program, it is highly recommended that you request your account be extended.
No, most ports are activated before students move in. However, if you believe yours is not, please contact the Housing Supervisor, Walter Kowalczyk at (914) 594-3354.
The best way to troubleshoot this problem is for you to call us from your room. However, before contacting us, please verify the following and have this information available when you call:
If you are still having problems, contact the Helpdesk.
There are several reasons that network access in your room may be temporarily suspended. They all have something to do with your computer being part of the larger NYMC community and your responsibilities as a network user:
If your port is deactivated, you will need to contact the Helpdesk before it will be reactivated. You may be required to visit the Information Services office located in 19 Skyline Drive, 2NF31 to perform this activity.
No routers are allowed to be used within the NYMC Campus.
While composing your message, go to the 'View' menu, and select 'Options....' In the Message 'Options' window that appears, check the box next to either 'Request a delivery receipt for this message' or 'Request a read receipt for this message', as desired. Click 'Close'. (Please note: if you are using Microsoft Word as your email editor, then you need to find the 'Options...' button in the toolbar instead of the 'View' menu.)
You can turn on the junk mail filter, which can reduce (but not eliminate) the amount of junk mail you receive.
Occasionally, files will lose their association with their applications. The workaround for this is to manually open the application, and open the file from within the application.
First, the user has to grant you permission to open their Outlook folders. Second, you must add the user's mailbox to your Outlook account, which will be visible through your folder list.
From within "Deleted Items" folder, click on Tools menu and select Recover Deleted Items. If that option is grayed out, then pleas contact the Helpdesk.
In Microsoft Word and other Office applications, your name and other personally identifying info is automatically saved in your document. You can turn this off on a document-by-document basis by going to the Tools menu, clicking on Options, and clicking the Security tab. Check the box entitled "Remove personal information from file properties on save" then click OK.
It is recommended that files that you work on for your department be stored in your departmental file share. There are a number of ways to backup your other files:
First you need to make sure that you have the required security privileges to access the drive in question. You can find this out by asking your department supervisor. Second, most common department drives are mapped automatically, and do not need to be mapped. If you are supposed to have access to your department drive, but do not see it in your My Computer, please submit a request by contacting the Helpdesk.If you are certain that a network folder is not a standard mapped drive and that it needs to be added manually, then follow the directions below.
Contact the Helpdesk to verify your department network printer name.
Access a printer by doing the following:
Contact the Helpdesk for assistance.
If the message states that a file or e-mail was quarantined, then click on OK. The file was quarantined and no further action is required. If the message states that the file could not be deleted by TrendMicro, then contact the Helpdesk for assistance.
Cables often come loose or get plugged into the voice jack by mistake. Make sure the network cable is plugged into a jack labeled "D1 or D2", which is for Data connections. Please check the network cable between your computer and the wall jack. It should be securely fastened in place. Restart your computer if the cables are connected properly. Contact the Helpdesk if you cannot connect after a reboot.
Most printer problems are caused by a lapse of communication between the printer and the computer. Before contacting the Helpdesk, please try the following steps to resolve your problem:
We supports all faculty and academic staff with any and all information technology issues (computers, email, telephones, network, labs, etc.). Here are some frequently asked questions which should help you get started:
Please contact the Helpdesk for more information.
The following will be automatically set up for you: email, network file storage space, hardware.
Information Services does not provide any training with hardware or software at NYMC.
All campus computers are equipped with Microsoft Office Suite and are running Windows 7.
For help, please contact the Purchasing Department at 914-594-4696.
Contact the Educational Media Department, 914-564-4225 or the Library 914-594-4200 for equipment.
Information can be found by calling the library at 914-564-4200.
If you need a computer lab for any class meeting, please make a room reservation by following the instructions found here.
Contact Michael Cotter or call Educational Media at 914-564-4225 to schedule a training session.
View instructions on how to use your office phone on our Forms page.
Contact the Helpdesk for assistance.
Benefits are available for home use only if they are work related. Contact the Helpdesk for more information.