NYMC > Academics > Course Descriptions > School of Health Sciences and Practice (SHSP) > Public Health Courses > Health Policy and Management

HPMM 6072 Systems Thinking and Design (Fall and Spring)


Credits: 3

Course Description:

This course introduces students to some of the key concepts, strategies and analytic tools of operations management as they apply to the delivery of patient care. The course focuses on the philosophy of continuous improvement, working in teams and systems thinking. Students use management tools for process analysis and design, capacity planning, decision-making, and performance measurement. Also addressed is the central question of how to improve clinical and non-clinical performance of health services.