All Maintenance requests should be submitted through HIPPO, our online work order system. https://nymed.hippocmms.com/
- Scroll down on the home page of your TouroOne account.
- In the "Facilities" section, select "Work and Key Request Link"
- Within HIPPO, you will be able to enter a work order. Be sure to include contact information including apartment number, room, phone number, email address and your detailed maintenance issue.
If you have any difficulties accessing Hippo, please contact Susan Butler at firstname.lastname@example.org or Rosanna Bonelli at email@example.com in the Office of Facilities Management.
For maintenance emergencies contact Office of Public Safety at (914) 594-4226.