NYMC > Current Students > Student Services > Housing & Residential Life > Current Student Housing Information > Maintenance Requests

Maintenance Requests

All Maintenance requests should be submitted through HIPPO, our online work order system.

Access instructions: 

  • Log onto TouroOne and click on "Campus Resources" 
  • In the "Facilities" section, select "Work and Key Request Link" 
  • Within Hippo, you will be able to enter a work order. Be sure to include contact information including apartment number, room, phone number and email address. 

If you have any difficulties accessing Hippo, please contact Susan Butler, administrator, in the Office of Facilities Management at (914) 594-4588.

For maintenance emergencies, contact (914) 557-5819

For after-hours maintenance emergencies, contact Security (914) 594-4226